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CLASSES & COURSES

Our venue holds limited seating, and many of our Classes and Courses sell out. For this reason, we require the following minimum for cancellation of your booking:
Classes and Workshops: 48 hours
4 Week Courses: 72 hours.
This will allow us to offer your spot to another Customer. You may message us via our website chat box, email us at hello@thepotterystudio.com.au or contact us via Instagram or Facebook messenger to cancel. For last minute cancellations please text our studio number 0459 900 990 - please note we do not attend this phone on weekends.

Please note, we do not offer refunds.
However, if you cancel in our minimum requirement time frames, we will credit your payment towards another class or course.
If you cancel outside of our minimum requirement times,
you will lose any payments you have already made. This is due to the small nature and limited seating of our classes. Cancelling less than our minimum means we will be unable to fill your space.

MEMBERSHIPS

We have a 7 day cooling off period for Memberships which will allow a customer to gain a full refund if they wish.
After 7 days, Memberships are non-refundable.
In some circumstances we may honour a part refund, or credit to be used on classes/courses.

LATE ARRIVALS

Due to the class structure and introduction required at the beginning of class, if you are more than 10 minutes late, and furthermore, have not contacted us to let us know of this late attendance – your booking will be cancelled, or you will be asked to reschedule.

Due to health, safety requirements outlined in the demonstrations at the beginning of class, and out of respect to our other class attendees, teachers, and our time, we cannot accommodate late comers.
Additional accommodation like double demos, or starting class late, takes away time from other students and customers who arrived on time and were present for the introduction and necessary orientational instructions.
Please be on time to your classes, courses, or workshops - it is recommended you arrive 10 minutes early to find a park and be ready to begin at your allocated class or course time.

NO SHOWS / NON-ATTENDANCE

If you do not attend your class, course or workshop without prior cancellation or notification within our time frame minimum for rescheduling/cancelling, you unfortunately lose your place.

We understand that life gets busy - we do however send class and course reminders and give ample time to cancel or reschedule. We urge customers to take responsibility for booking dates they can attend and to have agency over making sure you notify us with ample time if you are unable to attend your booking.

No refunds or credits are available for non-attendance without notification.

The Pottery Studio

Crafting Dreams, One Clay at a Time: Where Every Creation Begins with a Spark!

hello@thepotterystudio.com.au

Shed 4/20 Brookes St, Nambour QLD 4560

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